"Hi Michael, Thanks again for taking on the challenge of fixing my grandfather's old Rolex. I'd almost given up trying to find someone with the skills to do the work when I came across your website. It was well worth the 4 months wait it took for the replacement parts to arrive! It keeps better time now than my digital watch, which I've quit wearing."
"I can't believe it! It seems like it was just yesterday that I was a big girl of 12, when you sold me my first real pair of pierced earings. Now here I am buying my wedding rings. If we have a daughter someday, I'll bring her in to buy her first earrings from you too. Thanks for everything!"